
FAQs
Below are our rental policies and frequently asked questions.
Reservation Process
How do I secure my reservation?
We ask for a 50% non-refundable retainer of the total reservation balance to secure your reservation. The remaining balance is due four weeks before your event, along with our mandatory 10% product damage waiver.
Is there a minimum?
Yes. Our rental minimum is $300 for all will-call orders and $500 for all reservations needing delivery and pick-up.
All reservations with 250 guests or more require a TableMade scullery rep on-site. No exceptions. Please inquire with your TableMade consultant for more information.
How long do I have the rentals for?
Our standard rental rates cover a 72-hour period. If you need extra time, a 25% extension fee will be added for each additional 48-hour period.
For rentals longer than seven days, including monthly rentals, we offer complimentary days based on the extended timeframe needed.
Let us know your timeline, and we’ll be happy to work with you!
What is the required product damage waiver?
Our required 10% product damage waiver is peace of mind. The fee covers normal wear and tear, such as our nicks on flatware or scrapes on our dinnerware.
These little things happen, and we don’t want you stressing about them during your event! This waiver does not cover gross negligence of lost or stolen items. The replacement cost of all missing items will be charged to the contracted client, five times the rental value.
TableMade reserves the right to charge these costs to the credit card on file for the event payments. If the missing items are returned within seven days of the event date, the replacement costs will be refunded.
Can I make changes to my reservation?
Absolutely! You can make adjustments to your reservation up to 14 days before your event, as long as we have availability.
Need to add more items? We’ll do our best to accommodate, but it depends on stock. If you need to remove items, just keep in mind that changes can’t exceed a 20% reduction of your total reservation.
Swaps for different items are also possible within the same rental category (e.g., exchanging one style of dinner plate for another), but they must be requested at least 14 days in advance and are subject to availability. After the 14-day mark, all reserved items are final and will be charged in full.
What is the cancellation policy?
If you cancel more than 14 days before your event, only the non-refundable deposit will be charged.
If you cancel 14 days or less before your event, you will be charged 100% of the total rental invoice.
Local Delivery and Pick-Up
Do you offer delivery and pick-up?
Yes! Our local delivery and pickup service is $2.75 per mile to and from our Kennesaw, GA location.
Delivery and pickup are scheduled based on the time designated by the event planner and/or client. Requests outside our standard 8:00 AM - 10:00 PM window will incur a $50 surcharge.
This service covers transportation only and does not include event execution or scullery. If you’d like to add these services to your proposal, just let us know!
May I pick up my collection items?
Absolutely! Our will-call minimum is $300, and pickups are available by appointment only from our Kennesaw location.
The exact address will be provided upon booking.
Will you ship collection items out of state?
Yes, some! We'll be launching our ship program nationwide; ready to ship flatware, charger mats, and decor items for November 1st events and beyond.
Due to the fragility of the pieces in our dinnerware and glassware collection, we cannot ship our items in bulk, but we will freight them to you! Freight service costs will vary based on destination reservation size and time of year. Our delivery & pick up starts at $2.75 per mile, depending on the exact location, items rented, and time of pick-up.
Contact us with details & we'll be happy to give you an estimate for your out-of-state event!
Destination Delivery and Pick-Up
The Highlands, NC
We are testing local delivery and pick-up for events within The Highlands, Cashier, and Sapphire NC area.
This test will help us determine TableMade’s second home. Therefore, we would love to serve you on the Appalachian Mountains.
Details ||
- A minimum $2,000 product spend and 10% non-refundable damage waiver are required. This does not include services, taxes or travel fees.
- Reservation requests must be submitted at least 30 days before the event date; final selections must be secured 14 days in advance.
- Delivery and pick-up rates will only be 20% of the total reservation; no extended travel or lodging rates will apply.
- This test is only for a limited time and is subject to availability.
FAQs ||
Want to see our items in person?
No need to book a flight. Mail-in samples are available, shipped directly to your door. Return shipping is included.
Is event set-up and strike included with delivery?
No, however, we’re happy to help execute your event. Please reach out regarding our event execution and scullery services.
Does this mean TableMade doesn’t travel anywhere else?
Of course not! We’ve been as north as New Jersey and as south as Florida. This offering is simply a test to determine where our second location should be. Outside the Highlands, we’ll still go as far as needed for our standard extended travel fees.
30A (Panama City, FL to Destin, FL)
We are testing local delivery and pick-up for events within 30A.
This test will help us determine TableMade’s second home. Therefore, we would love to serve you on the Gulf Coast.
Details ||
- A minimum $3,000 product spend and 10% non-refundable damage waiver are required. This does not include services, taxes or travel fees.
- Reservation requests must be submitted at least 30 days before the event date; final selections must be secured 14 days in advance.
- Delivery and pick-up rates will only be 20% of the total reservation; no extended travel or lodging rates will apply.
- This test is only for a limited time and is subject to availability.
FAQs ||
Want to see our items in person?
No need to book a flight. Mail-in samples are available, shipped directly to your door. Return shipping is included.
Is event set-up and strike included with delivery?
No, however, we’re happy to help execute your event. Please reach out regarding our event execution and scullery services.
Does this mean TableMade doesn’t travel anywhere else?
Of course not! We’ve been as north as New Jersey and as south as Florida. This offering is simply a test to determine where our second location should be. Outside 30A, we’ll still go as far as needed for our standard extended travel fees.
Out-of-State | Nationwide
We’ve been as north as New Jersey and as south as Florida. Therefore, there's nowhere TableMade won't go to meet tableware needs.
Details ||
For flatware, charger mats, and decor needs, you can make a reservation via our shipping program.
Due to the fragility of the pieces in our dinnerware and glassware collection, we cannot ship our items in bulk, but we will freight them to you! Freight service costs will vary based on destination reservation size and time of year. Our delivery & pick up starts at $2.75 per mile, with a base rate of $325, depending on the exact location, items rented, and time of pick-up.
Contact us with details & we'll be happy to give you an estimate for your out-of-state event!
Collaboration Requests
Our Contribution
Collaboration between creatives is essential and we love the opportunity to align with like-minded businesses that share our appreciation for expression.
Therefore, we are willing to offer our collection items, at a 50% collaboration concession.
In return, we simply ask that our items be treated as your own and presented in the best light.
Our Expectations
We only donate “full looks,” as images, including tableware from other sources, will not be used by us. This helps prevent confusion regarding our client offerings.
Furthermore, we do not sponsor requests exceeding 15 place settings. Such requests will be subjected to the normal reservation value and a travel fee.
Black Out Periods
Due to limited bandwidth, we cannot support collaboration requests during the high event season:
- April
- May
- September
- October
- November
We hope you can understand as we reserve our attention for our clients and look forward to collaborating with you off-season.